Reservation and Cancellation Policies

Reservation and Cancellation Policies

• When confirming your reservation the hotel will make a verification for the first night to guarantee your stay; In case of no-show or cancellation outside the time established by the hotel, this charge will be taken as valid.

• Upon arrival the hotel will request a voucher as a guarantee during your stay. Same that will be canceled when leaving the hotel. If you do not have a credit card, we will request this guarantee in cash-which will also be returned upon your departure.

• The time limit to cancel a reservation is 24 hours in advance. After that time, will be charged for one night's stay, when it is 1 to 3 rooms. In the case of being more rooms booked, the time limit to cancel, will be 6 days in advance.

• Non-refundable rates (promotions) do not accept changes of date or name, so the total stay plus taxes will be charged in full, even if the guest does not show up. This charge will be made from the moment you make your reservation regardless of the arrival date.

• The price per extra person is $ 700.00 Pesos taxes included.

• Rates reserved in USD or in any foreign currency other than Mexican Pesos are subject to the daily exchange rate established by the hotel during the dates of stay.

• The rate of this reservation is confirmed according to the number of guests indicated in this confirmation. Any increase in the number of guests may cause a change in the rate.

• The room is available for use after 3:00 p.m. The deadline to deliver the room on the day of your departure is at 1:00 p.m. If you wish to have access to your room at an earlier time or to deliver it after the departure time, we suggest you contact the reservations department to indicate the additional cost for these services.

• Parking has no cost to the guest.

• It is not allowed to introduce food and drinks to the hotel.

• For reservations of more than one night in any kind of rate, if the client does not show up, the hotel reserves the right to make the corresponding no-show charge and cancel the rest of the nights booked depending on the rate promotion reserved

• Hotel Park Villa, SA de CV is attached to the Federal Data Protection Law, so your information will be handled with all discretion and confidentiality.

• Up to 2 children under 10 years old can use their parents' room at no cost per accommodation. Cots have an additional cost, which must be asked at the hotel at the time of registration and these are subject to availability.

• This is an automated mail so it is not monitored by any person. If you want to contact us, refer to the section contact us on our website www.thegreenparkhotel.com.mx

• Please bear in mind that at the time of registration it may be necessary to present official identification. In the case of Tariffs Company Agreement it will be necessary to present identification as employee of the company under which the reservation was made.

• Only the reservation will be respected as indicated and confirmed in the system. The hotel may reject another written or printed confirmation that may have been altered.

• In case of extending the stay, the confirmed rate may not be available, therefore the rate that will be confirmed for the extended nights will be the best rate available for that day.

• Late cancellation charges will be made directly to the credit card provided at the time of making your reservation.

• In case of early departure to confirmed dates, the hotel reserves the right to charge the remaining unused nights. Please ask at reception what the corresponding charge would be.

• The extra expenses (consumption of food and beverages, laundry, dry cleaning, long distance calls, etc.) consumed inside the hotel must be liquidated immediately, or charged to the room.

• In case of No Show the collection of the night stay will be made.

• Children are considered until they are 10 years old. After that age, you will be charged as an adult.