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At the time of booking, a fee will be charged to your credit card for the equivalent of the first night of your stay.

• The deadline to cancel a reservation is 48 hours in advance. After that time will be charged for one night's stay, in the case of 1-3 rooms. In the case of more rooms booked, the limit to cancel time will be 6 days in advance.

Non-refundable fares (promotions) cannot be changed date or name, so the total stay plus tax will be charged in full, even if the guest is not present. This charge will be made from the time you make your reservation regardless of the arrival.

• Rates reserved in USD or any other foreign currency to Mexican Pesos rates subject the daily exchange rate set by the hotel during your period of stay.

• The price of this reservation is confirmed according to the number of guests indicated in this confirmation. Any increase in the number of guests may cause a change in the rate.

• The room is available (check in time) for use from 15:00 hrs. The deadline to deliver the room the day of departure (check out time) is at 13:00 hrs. If you want to access your room at a time earlier or deliver it back to the time of departure, we suggest you contact the reservations department to indicate the additional cost for these services.

• Parking at no cost to the guest.

• It is not allowed to enter the hotel food and beverage.

• In bookings of more than one night at any rate, if the customer is not present, the hotel reserves the right to charge a penalty corresponding and cancel the remaining nights reserved depending on the promotion rate booked.

• Up to 2 children under 12 years can use the parents' room free of charge per stay. Cribs are an additional cost, which must be asked by the property at time of registration and these are subject to availability.

• This is an automated email so not monitored by anyone. To contact us please refer to the contact us section of our website www.thegreenparkhotel.com.mx

• Please note that at the time of registration may be required to present photo identification. For companies Rates Convention will need to present identification as an employee of the company under which the reservation was made.

• Only the booking is respected as indicated and confirmed in the system. The hotel may reject other written or printed confirmation that might have been altered.

• In case of extended stay, the confirmed rate may not be available, so the rate will be confirmed for extended nights will be the best available rate for that day.

• Untimely cancellation charges will be made directly to the credit card provided at the time of booking.

• In case of early departure to confirmed dates, the hotel reserves the right to charge the remaining unused nights. Please ask at reception what the corresponding charge.

• Extra expenses (consumption of food and beverages, laundry, dry cleaning, long distance calls, etc.) consumed within the hotel must be liquidated immediately

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Terms and conditions